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Helpdesk: Email Services

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Filters
What are filters, and how can I set them up?

By using Filters you can set rules to be applied to incoming messages. Filters can be used to automatically distribute messages to specific folders and/or prevent unwanted mail (spam).

When an incoming message is collected it is compared to any filters that you have created - stepping through the filters in order, beginning with filter number one. If a message meets the criteria of a filter, it will be moved to the folder specified in that filter.

After a message has been moved it will no longer be compared to any subsequent filters.
How do I create a filter?

ACTION

To create a Filter to apply to your incoming messages:
  1. Click Options and then Filters to go to the Filters page.
  2. Click on Add new filter and add filter name and description.
  3. Under Rules, select whether you want to Filter messages where Any or All of the following rules apply.
  4. Click the first drop-down list box select the header that you wish to be checked by this filter, i.e. Subject, From, To, CC, or Sender.
  5. Click the second drop-down list box and then click the method of comparison that this filter will use, i.e. contains, does not contain, starts with, or equals.
  6. Type the text that you wish this filter to search for.
  7. Click Add another rule and repeat the previous steps for each filter that you wish to add.
  8. Under Action determine whether you want the message: moved to a selected folder, redirected, deleted or rejected.
  9. If you wish to move the message to a selected folder: click the drop-down list box and choose the folder to which you wish to move messages that meet this filter's criteria.
  10. Click Update filter when you are done.
How do I edit a filter?

ACTION

To edit an existing Filter:
  1. Click Options and then Filters to go to the Filters page.
  2. Move to the filter that you wish to edit.
  3. Make any desired changes to the filter.
  4. Click Update filter when you are done.
How do I delete a filter?

ACTION

To delete an existing Filter:
  1. Click Options and then Filters to go to the Filters page.
  2. Click on the X box next to the filter you wish to delete.
  3. Click Delete selected button.