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Helpdesk: Email Services

Receiving Email
Reading Mail
Receiving Attachments
Sending Email
Addressing Mail
Composing a Message
Sending a Message
Sending Attachments
Advanced Options
Managing Mail
Folders
Deleting Mail
Address Book
Filters
Passwords
Additional Features
Calendar
Task
Notes
Outlook Express
Setting Up
Connection Settings
Other Information
FAQs
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Education Helpdesk

Folders
Default Folders
When your account is created you will start with four folders:
Inbox - This is your main mail folder. When incoming email messages are collected, this is the default folder in which they will be stored. Messages can be automatically routed to alternate folders by using Filters.

Deleted items - This folder is used to protect you from accidentally deleting messages. When you Delete a message from the Message Listing, it will be moved to the Deleted items folder rather than immediately deleted. Depending upon your particular account settings, messages contained in the Deleted items folder may be deleted when you log out or a specific limit is reached. Contact your mail administrator to determine what size or number limitations (if any) may be applied to your account.

Drafts - This folder is used for storing messages which you haven't yet completed or you wish to send at a later time. Messages will be moved to the Drafts folder when you click Send Later on the Compose or Spell Check page.

Sent - When you send an email message, a copy of it will be stored in your Sent folder. This is useful for keeping a record of and/or reviewing all messages that you have sent in the past. Depending upon your account settings, this feature may not be available to you. Check with your mail administrator for information about the availability of this feature.

How do I create a new folder?

Your list of folders appears on the toolbar with the default folders listed first. Below the default folders are any personal folders that you have created.

ACTION

To create a personal folder:

  1. Click Folders to go to the Folders page.
  2. Type a name for your folder into the text box.
  3. Click the Create folder button.
  4. Repeat steps 2 and 3 for each new folder that you wish to create.

How can I transfer a message to one of my folders?

ACTION

To move one or more messages to another folder:

  1. Select the message(s) that you wish to move by checking the X box.
  2. Click the desired folder from the drop-down list that will appear.
  3. Click Move Selected
  4. Repeat steps 2 and 3 for each new folder that you wish to create.