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Helpdesk: Email Services


Composing a message
ACTION: Click on Compose from the menu.
Use the From: header's drop-down list box to choose the address from which you wish to send the message. This list will contain an entry for each Personality that you have created in Options.
ACTION: Type the recipient's email address into the To: box OR click beside the desired address in the address book list to the right of the screen.
You can send the message to multiple recipients by inserting multiple addresses into the To box with the Address Lookup or manually by separated them with commas or semicolons.
ACTION: Type the subject of the message into the Subject: box.
Filling in the Subject: isn't required but is customary and may help the recipients in identifying and referencing the message.
ACTION: Type the body of your message into the text box provided beneath the message headers.
If the text of your message is too long for the text box, you can scroll through it by using the scroll bar on its right side.
ACTION: When you have finished composing your message, click the Send button.
If you haven't finished composing your message, or if you wish to send it later, click Save as draft. The message will be saved in the Drafts folder for later use.
What are message options?

Message options will allow you to:
  • Save copy of outgoing message
  • Send as HTML
  • Request a return receipt and
  • Include signature file.
You can personalize your signature file by going to Options - Personalities.
How do I check the spelling in a message?

You can check the body of your outgoing messages for spelling errors before you send them by clicking Check spelling button.

If there are any words that are not recognized, the Spellcheck page will appear, which will display the text of your message with a suggestions list of alternatives.

You can then choose to accept a suggestion or save your word to the dictionary. Click finish when complete
Compose page which will then display your corrected message.